Last updated: 31 July 2026
These Terms of Use ("Terms") govern your access to and use of ChatNest ("the Service"), a platform that lets you create, train and embed AI customer-support chatbots on your own websites. By creating an account, purchasing a plan, or using the Service in any way, you agree to these Terms. If you do not agree, do not use the Service.
ChatNest provides: a dashboard to create and configure chatbots; a knowledge base where you upload business information, FAQs and instructions; a conversation inbox; an embeddable widget; and an AI answering engine that responds to your website visitors based on the knowledge you provide. The AI engine is provided by a third-party model provider and is not a separate professional service.
The Service is offered on free, Professional and Enterprise plans. Current prices and limits (number of chatbots and daily AI messages) are shown on the pricing page and may change with notice. Free accounts never require payment.
Paid plan orders are submitted through your dashboard and confirmed manually by us before your plan changes. Where you pay for a plan, fees are due in advance for the billing period. We do not currently store card details, and no automatic renewals are taken without your prior confirmation. If payment fails or an order is not completed, your account remains on its existing plan.
We may introduce additional payment methods or automated renewal at any time, with these Terms updated accordingly.
You own the business information, FAQs, instructions, website content and any other material you upload to the Service ("Your Content"). You grant us a limited licence to store, process and display Your Content solely to operate the Service, including sending it to third-party AI providers to generate responses.
You warrant that: (a) you own or have the right to use Your Content; (b) Your Content does not infringe anyone's rights; and (c) your website and business comply with all applicable laws, including data protection law, in the jurisdictions where you operate.
You must not use the Service to:
AI-generated responses can be inaccurate, incomplete or outdated. You are responsible for reviewing the information your chatbot provides to visitors before relying on it, and for ensuring responses do not constitute regulated advice (legal, medical, financial or otherwise). The Service is not a substitute for professional advice, and you must not present chatbot output as such.
You are responsible for the content your chatbot produces on your website. Where a visitor is harmed by relying on incorrect chatbot information, that responsibility rests with you, the operator of the website where the chatbot is embedded.
The embeddable widget is provided "as is". You are responsible for ensuring that adding the widget to your website complies with your own privacy policy, cookie disclosures and any consent requirements. You must not remove or obscure the branding or attribution we display with the widget unless a paid plan expressly allows it.
The Service, including its software, design, branding and documentation, is owned by us or our licensors and is protected by intellectual property laws. We grant you a non-exclusive, non-transferable right to use the Service for your own business purposes during your subscription. Nothing in these Terms transfers ownership of the Service to you.
You may stop using the Service at any time and delete your account from the dashboard. We may suspend or terminate your access for breach of these Terms, non-payment, or where required by law. On termination, your chatbots, knowledge base and conversation data will be deleted in line with our retention policy.
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or that AI responses will be accurate.
To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms or the Service — whether in contract, tort (including negligence) or otherwise — is limited to the amounts you have paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special or consequential damages, loss of profits, loss of data, or business interruption.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under English law, including liability for death or personal injury caused by negligence, or fraud.
You agree to indemnify and hold us harmless from any claims, damages, losses and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, your breach of these Terms, or the operation of your chatbot on your website.
We may update these Terms from time to time. Material changes will be notified by email to the address on your account and take effect 14 days after notice. Continued use of the Service after changes take effect constitutes acceptance. The date at the top of this page shows the current version.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Questions about these Terms: use the Contact page.